Privacy Policy

CremateConnect.com, a subsidiary of FAH Industries, LLC (“CremateConnect,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the CremateConnect website, platform, and related services (collectively, the “Platform”).

By using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

Consumers

When submitting a service request, you may provide:

• Name
• Phone number
• Email address
• ZIP code or city
• Timing and service preferences
• Optional notes or comments

You are not required to provide sensitive personal details beyond what is necessary to facilitate contact with Providers.

Providers

When registering as a Provider, you may provide:

• Business name and contact information
• License or certification details
• Service area and preferences
• Billing and payment information
• Account credentials

1.2 Information Collected Automatically

When you use the Platform, we may automatically collect:

• IP address
• Device type and browser
• Pages viewed and interactions
• Date and time of access
• Cookies or similar technologies

This information is used for security, analytics, and platform optimization.

2. How We Use Information

We use collected information to:

• Facilitate connections between Consumers and Providers
• Distribute service requests to eligible Providers
• Operate, maintain, and improve the Platform
• Process payments and transactions
• Verify Providers and prevent fraud
• Communicate service-related messages
• Comply with legal obligations

We do not use Consumer information for unrelated marketing purposes.

3. How Information Is Shared

3.1 Consumer Information

Consumer information is shared only with:

• A limited number of Providers (typically 2–3) selected based on location and availability

Consumer information is not:

• Sold broadly
• Displayed publicly
• Shared with advertisers

3.2 Provider Information

Provider information may be shared:

• With Consumers who submit service requests
• With service vendors supporting platform operations (e.g., payment processors)

4. Lead Distribution and Limited Disclosure

CremateConnect uses a controlled distribution model:

• Each Consumer request is shared with a limited number of Providers
• Providers do not see which other Providers receive the same request
• Consumers do not see pricing or competitive information between Providers

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain sessions
• Improve performance
• Analyze usage trends

You may control cookies through your browser settings. Disabling cookies may affect platform functionality.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on data type and legal requirements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no system is completely secure. By using the Platform, you acknowledge that information transmission carries inherent risks.

8. Your Privacy Rights

Depending on your state of residence, you may have rights including:

• Access to personal information we hold
• Correction of inaccurate information
• Deletion of personal information
• Limiting or opting out of certain data uses

To exercise your rights, contact us using the information below. We may verify your identity before responding.

9. California Privacy Rights (CCPA/CPRA)

For California residents:

• We do not sell personal information as defined under California law
• We do not share personal information for cross-context behavioral advertising
• You may request disclosure, deletion, or correction of personal data

Authorized agents may submit requests on your behalf.

10. Children's Privacy

CremateConnect is not intended for use by individuals under 18 years of age.

We do not knowingly collect personal information from children. If such information is identified, it will be deleted promptly.

11. Third-Party Services

The Platform may integrate with third-party services (e.g., payment processors, analytics providers). Their use of information is governed by their own privacy policies.

CremateConnect is not responsible for third-party privacy practices.

12. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be posted on the Platform with a revised effective date. Continued use after changes constitutes acceptance.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy: